By inviting the developers and support or sales engineers to update the documentation, we make immediate and direct use of the expertise of our subject matter experts. By inviting product managers and programme managers to assess the documentation requests and help prioritise them before the sprint, we’re making use of their product and customer knowledge too.
Maddox describes collaboration between technical writers and their subject matter experts to update, fix, and maintain customer-facing documentation. Though Maddox refers to developers and engineers, is there room for us to adopt a similar practice with instructional designers? I find the possible applications to outdated documents and/or an unwieldy backlog intriguing at the very least.